Never Split the Difference

A field-tested, game-changing approach to high-stakes negotiationswhether in the boardroom or at home. Never Split the Difference is a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Vosss remarkable career as a hostage negotiator and later as an award-winning teacher in the worlds most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBIs lead international kidnapping negotiator to teaching negotiation at leading universities, Voss has tested these techniques across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids. Never Split the Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. As a world-class negotiator, Voss shows you how to use these skills in the workplace and in every other realm of your life. Life is a series of negotiations: whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Never Split the Difference gives you the competitive edge in any discussion.Advance praise for Never Split The DifferenceThis book blew my mind. Its a riveting read, full of instantly actionable advicenot just for high-stakes negotiations, but also for handling everyday conflicts at work and at home.Adam Grant, Wharton Professor and New York Times bestselling author of originals and give and takeEmphasizes the importance of emotional intelligence without sacrificing deal-making power. From the pen of a former hostage negotiatorsomeone who couldnt take no for an answerwhich makes it fascinating reading. But its also eminently practical. In these pages, you will find the techniques for getting the deal you want.Daniel H. Pink, bestselling author of To Sell Is Human and DriveFormer FBI hostage negotiator Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller What Every Body Is SayingYour businessbasically your entire lifecomes down to your performance in crucial conversations, and these tools will give you the edge you need. . . .Its required reading for my employees because I use the lessons in this book every single day, and I want them to, too.Jason McCarthy, CEO of GORUCK